No I'm not taking the piss. Is it compulsory that I read the club's website? I choose not to read the clubs website any more because it's always late and not very good. I get more accurate information from other websites like the BBC. Incidentally, I've been a supporter and season ticket holder on and off for 34 years and my contact comes mostly from going to the games!
About this survey - you'll know that he club used to send them surveys out by post. They also used to send out special offers, season ticket info and stuff for the kids by email and post. I have sponsored the odd thing over the years and the club used to contact me to remind them of new sponsorship opportunities. Since November 2008 I've not had a single email, newsleter, survey, promotion of any kind so what does that say about their PR?
If Paul Smiths hands are tied then I have every sympathy with him but it's nothing personal.